If you find any issues with the delivered work, please contact us immediately so we may address your concerns. We aim to work with you to amend your draft so you are happy with the final product.
If for any reason, you are still unhappy after successive amends to the delivered work, we will negotiate a refund with you based on the amount of work done.
Clients may cancel Projects booked through the Service in their sole discretion. If a Client cancels a Project within 72 hours of the Project start-date, then the Client will be charged up to 50% of the applicable Fee. If the client cancels less than 24 hours in advance, no refund will be given. If a Client cancels a Project at any time prior to 48 hours before the Project start-date, then CNT’s payment processor will refund the Fee to the Client. If the Talent cancels a Project within 48 hours of the Project start-date, then we reserve the right in our sole discretion to take remedial action, which may include, without limitation, prohibiting such Talent from using the Service. If either a Client or the Talent cancels a Project booked through the Service at any time, we reserve the right to charge the CNT Fee in our discretion. We may change the cancellations policies set forth in this Section in our sole discretion.